On Customers and Employees

What do you call an employee that brings in revenue? No, this is not a trick question. They are the rainmakers. I am not talking about somebody who does a job that nets the company some cash. I am talking about the business development folks who bring in new business.

Here is a tip for almost any business situation. Be the best dressed person you will meet today. So unless you show up the CEO, you will be looked up to.

What should be the goal of a business? It should create a customer. All else stems from this act. And what should be the role of employees? It is a singular goal. Perform. Do this in a responsible manner and you will have served your purpose.

Next time I will start with Deming and his message to the Japanese.