Teamwork Challenges - One of the newer guys on the team asked our project manager for some info. He needed to figure out how to get his scripts logging in to run unattended. Th...
I had not received my checks. But I did receive a letter in the mail. It was an invoice from Bradford Exchange. WTF? I sent full payment when I placed my order. Looks like they added an extra $4 to the bill. Initially I was going to write to complain. But it was just 4 bucks.
I suspect the problem is that they charged full price for my checks. I was supposed to get a $4 discount because it was a reorder. The fail was the way my invoice was written. It said that this was my second invoice. Wrong. This is the first correspondence I got from them. In addition, there was no phone number on the letter. So I could not call up and sort this out.
The total order for my box of checks comes out to $20. Not a huge amount. But being an avid check writer, I am going to always need replacements. In other words, a good checking printing company can have me as a customer for life. But not Bradford Exchange. They are screwing up what should be a very simple transaction.
It is difficult to provide top notch customer service. You should try to though. It can earn you customers for life. Yeah. Their mistake. Maybe I will write them anyway and inform them of the problem. Give them a chance to win me back. Let's see how they perform.