Here is a saying worth remembering: customer service wins the day. There are more where that came from. Action is paramount to success. Stretch past your comfort zone. And "do something right because it is the right thing to do".
Let's get back to customer service. Strangely enough, researchers have found that customers remember the beginning and end of an encounter. You got to provide a strong delivery at both ends of the transaction. Otherwise you may lose business.
There is a bunch of psychology involved with selling. Therefore you must choose your words carefully when advertising. Words that help sell are proven, health, easy, and discover. Conversely, some words that prevent sales are deal, pay, contract, and sign.
Next time I will start off with branding and introduce you to the Rainmaker.
Be Brave to Get Work Done - I was woken up this morning from a call from work. Not a good sign. Apparently the customer found a potential problem in our delivery. I got on a conferen...