I have heard an outcry from Zendesk customers. This is an online Help Desk software offering. It is released in a software as a service arrangement. Recently they have decided to redo their pricing plans.
Personally I have never heard of Zendesk before. Now I hear about them from customers that are complaining loudly. From what I gather, the average cost for each customer is either going to double or triple.
This company needs to do some PR damage control. If they do not think they can afford to not gouge their customers, they at least need to come up with a better explanation for the raping. The real kicker is that some people chose Zendesk based on their price advantage. Ooops. Bad show Zendesk.
Be Brave to Get Work Done - I was woken up this morning from a call from work. Not a good sign. Apparently the customer found a potential problem in our delivery. I got on a conferen...