Ways to Fail

I recently ordered a huge shed to be installed on my property. After install, I pointed out some small issues I found. On the second walk around the shed, I saw that my fence behind the shed was down on the ground. The install guy asked whether it was like that before they came. Dumb question.

I told the install guy that of course my fence was not on the ground before they came. He then told me that they did not touch the fence. This was an additional fail. I told the guy that I saw one of his workers toss a sheet of plywood down next to the fence, and the fence was up supporting the plywood.

This drama just kept getting worse. Next the install guy said that there must have been some problem with the poles supporting the fence. I went down to the portion of the fence still standing that was away from the shed. The poles were all solid there, being held in the ground with concrete.

The company later called to discuss final payment on the shed. I let them know that they needed to fix the damage before we could discuss final payment. I wish the install guy had any sense of customer service skills. Own up to mistakes when you make them. Don't lie to customers. It will only alienate you from them.