A couple months ago I went to the local Verizon store and bought a couple new cell phones. I also signed up for wireless phone service with them. It seemed like a good deal at the time. However I found additional charges on my bill for Data Usage Charges on my bill. I called them up immediately to complain that I had asked them to block any access which generates that charge. Their customer service told me that they would correct the problem.The next two months I got bills which had this same Data Usage Charge. Each time I had to call up Verizon customer service, ask them to reverse the charges, and request they prevent this from happening again. Verizon was just not able to correct this problem. By the third time, I requested to speak to a manger.
The manager told me that they could not determine what exactly was causing this charge. They had some ideas. However they could not guarantee that it would not occur in the future. That was an unacceptable response. The only option to guarantee that the charge would not appear would be to accept restrictions which remove some of my phone capabilities. I asked if that meant I would get a discount on my service if I had to submit to lesser functionality. Of course the answer was no.
I have just about given up on Verizon. My time is money, and I am wasting a lot of time on the problems with their billing. I asked a Verizon manager to waive my early termination fee on all my phones. They refused. They also could not put me through to any regional or senior management. I was promised a call back from senior management in 24 to 48 hours. It has been over a week and I have received no calls back.
Perhaps Verizon is assuming I will just roll over. But I refuse. So it is time to use the tools at my disposal to get satisfaction. I figure I can use the Federal Communications Commission, the Better Business Bureau, and also try to get in touch with the powers that be at Verizon. I will keep you posted on my progress. If Verizon is listening to my rant, you are doing a bad job with customer service here. I can be reached at SoftwareMaintenace at gmail dot com.
