I got a letter from a hotel I had visited about a year ago. They were running some specials on rooms in the off season. The price was right. They also included a bunch of coupons with the deal.
When I got the hotel, I found their service a bit lacking. Now that soured the deal. However the coupons came in very handy. Overall the deal was just average considering the weak service.
This hotel had the opportunity for a big win. They could have impressed me with a greal deal plus great service. That would have me returning when the rates returned to full price.
However with the service being sub par, they lost some business when they would be making a higher profit. You need to follow through if you grab customers with coupons. Otherwise you will fail on your loss leader.
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